Welcome to saks.com Customer Service.
Chat with us
We love hearing from you. Clicking the "Live Chat" link here, or clicking "Live Chat" at the bottom of your main screen, makes it possible to chat with a saks.com Sales Associate. This service is available 24 hours a day, 7 days a week.
E-mail us anytime
You may e-mail a saks.com Sales Associate 24 hours a day, 7 days a week. E-mails will be responded to within 6 hours.
To speak with a saks.com Sales Associate by phone, feel free to call 1.877.551.7257, 24 hours a day, 7 days a week. If you are calling from outside the USA or Canada, please dial toll-free 1.800.7257.7257. If you are unable to connect with our toll-free numbers above, please dial 1.601.592.2860. (International long distance charges will apply to this call). Please note, when dialing our international toll-free number or toll line from outside the USA or Canada, you must first enter an international access code.
Saks.com Customer Service will be able to assist with questions related to purchases made on Saks.com and Locator purchases made in-store, providing you have an order number. All inquiries related to in-store purchases without an order number should be directed to your Sales Associate who assisted your transaction. Please call the phone number on your Sales Associate's business card or call your Saks Fifth Avenue store location. The store phone number is also printed on your sales receipt.
If you are a SaksFirst member, our special SaksFirst Consultants are available exclusively for you. To speak with a SaksFirst Sales Consultant by phone, feel free to call 1.800.871.SAKS (7257), from 9 a.m. to 7 p.m. (ET), Monday through Friday.
To speak with someone in Credit Services, call 1.800.221.8340.
Shipping, Returns & Taxes
Alterations & Product Care
International Order Information
Men's General Size Guide
Women's General Size Guide
Kid's Apparel Size Guide
Kid's Shoe Size Guide (European Equivalent)
Saks Account Information
- View order status and history, account settings and e-mail preferences
for your saks.com account
Billing - Review your Saks Fifth Avenue
MasterCard® or Saks Store Card statement
information and make payments online
Programs & Rewards
Frequently Asked Questions
If the question you have isn't covered in one of the topics above, take a look through our list of Frequently Asked Questions.